COVID-19 Protocols: Protect Your Mountain
Mt. Spokane is committed to a responsible operating plan that aligns with Federal, State, and County direction. As both a major employer and winter recreational opportunity in Spokane, Washington, we understand the importance of putting the health and safety of our guests, staff, and communities first. Our 2020-21 winter operating plan is the product of extensive collaboration with industry partners such as the NSAA, Ski Rockies NW, Spokane County, and others. Please note that these procedures could change at any time.
Guests who choose not to follow these guidelines will be asked to leave. There will be no refunds.
If you have questions, email us.
LIFTS + LIFTLINES
- We ask guests to socially distance in liftlines and ALWAYS wear masks while in lines and loading.
- Guests will be asked to self-group and load the chair with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know.
INDOOR SPACES + BATHROOMS
Buildings / indoor spaces will not be places to hang out this season and will have capacity restrictions per county health guidelines. Expect to only be able to go inside to use the bathroom or purchase food. Plan to gear up / boot up at your car and leave all of your belongings there, and do not plan to store personal items in our facilities.
- The Guest Services office will only allow a limited amount of guests in the Snow Sports Office at any one time. Please call 509.238.2220 for no-contact assistance or email firstname.lastname@example.org.
- Please go to an outside ticket window to redeem lift tickets. All lift tickets must be purchased online in advance of your ski day. Daily lift tickets will be sold in limited quantities to control daily crowds.
- Indoor Lockers (and other indoor gear storage) will not be available. Brand new pay-by-credit-card lockers will be available for backpacks and small personal items.
- Day Care will not be open.
- Lodges are closed for sitting until further notice.
Take-out and grab-n-go dining options are available. There is no indoor seating or dining.
- To-go options will be available at all locations for eating outside.
- Guests must wear a mask while indoors.
- All food service will have socially distanced lines.
- New outdoor bar has been installed outdoors and will be serving drinks outdoors.
- Indoor bar service will be available, but beverages must be taken outdoors and consumed in designated spaces.
- You will not be able to eat your brown-bag lunch indoors. Please eat in your car.
- For the health and safety of our employees and guests, shuttles will be limited to 50% capacity. Masks must be worn at all times.
- Group gatherings in the parking lots will not be allowed. You must only congregate with your immediate party.
- Only parties that arrived at the ski area together can gather. Group sizes outdoors must be 10 or less. (This is subject to change pending state/county health guidelines.)
Rentals are available. The rental shop is operating at 25% capacity. Please allow for extra time to get gear this season. Rentals are available after 8:30am.
Only one party at a time will be allowed in the retail space. Masks must be worn.
SKI SCHOOL (LESSONS & CAMPS)
Ski School is operating lessons with reduced class sizes. Advance online reservations of at least 36 hours are being requested. All students must wear a mask except while actively skiing.
Mt. Spokane adopted CDC guidelines including enhanced sanitation procedures designed to combat the transmission of COVID-19 for restrooms, door handles, countertops, tables, chairs, benches and other high-touch surfaces. Alcohol-based sanitizer will be available for guests and employees at convenient locations to ensure proper hygiene.
All staff received mandatory training on all executive orders, county health orders, and our COVID-19 response plan.
Staff is required to adhere to all health and safety procedures including daily self-screening, physical distancing measures, PPE requirements, personal hygiene best practices, and cleaning and disinfection procedures.
Employees will not be meeting in large groups. Training, whenever possible, is done in small department-specific pods, adhering to social distancing.
Employees are being provided masks, are checked for signs and symptoms of illness every day when they arrive (including daily temperature checks), and are required to stay home or go home if feeling unwell. Employee job roles were re-designed to minimize contact with each other and guests. All employees are encouraged to voice concerns or violations to ski area management.