Products and services purchased from Mt. Spokane are generally non-refundable. Mt. Spokane reserves the right to change operating schedule and services and will NOT issue any refunds or transfers due to weather.
Credits are only allowed under specific conditions, such as:
Mt. Spokane cancels a pre-paid lesson due to unforeseen circumstances.
You are unable to use a product due to an injury. In this case, we will need documentation from your doctor in order for us to process the credit.
A credit will be issued either in the form of a Mt. Spokash Gift Card, or as a pending amount within Mt. Spokane's point of sales system. Credits held within Mt. Spokane's POS system must be used within the following season. Credits hold no cash value.
Any product purchased for a given season is only good for that specific season.
Season Passes are normally non-refundable and non-transferable. We do offer Season Pass Protection Insurance which qualifies for a refund or transfer under certain conditions. Click here to learn more: Season Pass Refund Policy
Ticket Packages such as Stocking Stuffers and Family Fun Packs are non-refundable and non-transferrable. If the package is unused or partially unused, no value or tickets will be transferred to the following season.
All lessons are normally non-refundable. This includes but is not limited to multi-week, Snowplay, EZ Ski or Ride, Ladies Day, holiday camp, and private lessons.
In the event you or your children are unable to take their lesson at the scheduled time, you can either transfer it to a different day or take a credit towards another lesson package within the same season. 24 hours notice is required in this case.
If you choose not to participate in a lesson that is made available to you, you forfeit the purchase.
In the event that Mt. Spokane cancels a pre-scheduled lesson, we can offer a refund on a case by case basis.
For our multi-week participants who missed class, we offer two make-up days at the end of the session. If make-ups days are not available, no refunds or credits will be issued.
Contact Mt. Spokane at 509-238-2220 ext. 0 to set up any lesson transfer within seven days of the missed lesson.
Mt. Spokane's fiscal calendar operates from June 1st to May 31st of the following year. No refund requests, credits, or transfers will be processed after May 31st for the previous season.
A "season" for Mt. Spokane generally runs from the end of November to mid-April. Mt. Spokane reserves the right to alter the operating schedule as needed. All products purchased for a given season expire at the end of April. For example, if you purchased a 2015/2016 Stocking Stuffer, the ticket package is good from November 2015 to April 2016. That product will not be valid in November or December of 2016.
Direct-to-Lift tickets (available at Yoke's or through the Adopt-A-Run program), lift ticket or tubing vouchers tickets are non-transferrable and non-refundable, and expire at the end of the operating season. Liftopia tickets purchased on our website are transferrable only under special circumstances. Please see Liftopia policies on our BUY tickets webpage.