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temperature at the summit

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Season Pass Refund Policy

Season Passes are normally non-refundable and non-transferrable. 

Mt. Spokane does offer Season Pass Protection insurance for $15 per pass which qualifies the passholder for a refund or transfer of the pass under certain conditions.

How does Pass Protection work?

  • The Pass Protection policy can be purchased to qualify your season pass for a refund or transfer in the case of an injury or transfer due to employment ONLY.
  • Any refund or transfer requires documentation, such as a doctor's note or a letter from your employer (see below). 
  • Pass Protection only covers the injured or relocated person's season pass, not family members. 
  • In the case of a covered event, the refunded or transferred value of your season pass will be determined by deducting the fair lift ticket value of any days skied (see below).
  • Pass Protection Insurance MUST be purchased within 14 days of your season pass purchase.
  • BONUS: If you purchase the $15 Pass Protection and happen to lose your season pass, Mt. Spokane will replace your pass for free (normally a $40 replacement fee).

How do I request a refund or transfer?

If you have purchased Pass Protection and need a refund or transfer, please gather the required documents then contact the Snow Sports Center at (509) 238-2220 ext. 0. Required documents are as follows:

  • Either a doctor's letter stating the disability for the rest of the season for the non-participation of the passholder or a letter from your employer stating the transfer due to employment. A doctor's note must come either directly faxed or emailed from the doctor's office. A letter from your employer must come directly from their work email or fax.
  • A letter from the passholder explaining the situation.
  • Your season pass will need to be returned.

You may mail documents to PO BOX 1659 Mead, WA. 99021, fax documents to (509) 238-6373 (many doctor's offices will fax documents directly to us), or email them to ticketsales@mtspokane.com.

How does Mt. Spokane determine the refund or transfer value?

(Purchase price of your season pass) - (Fair lift ticket value of days used) = Refund or transfer value

Example: Mrs. McGillicuddy has skied on two midweek days ($41 each) and one weekend/holiday day ($54 each). She was injured in January and could not ski for the remainder of the season. She submitted her refund request along with documentation on January 28th.  Mrs. M paid $389 for her pass.  Deducting the value of lift tickets used ($41 + $41 + $54) from her purchase price totals $253, her final refund or transfer value.  She can choose to have this refunded, or the balance transferred to credit towards her pass purchase the following season.

Is there anything else I should know?

  • In the case of a season pass being misused and/or revoked, no refunds will be issued.
  • Once a refund is processed, it can take up to four weeks to be mailed.
  • Mt. Spokane must be notified of the passholder's injury or relocation no later than the end of the ski season. (Mid-April)
  • NO refunds or transfers will be processed after May 31st (the end of the fiscal year).
  • Mt. Spokane reserves the right to change operating schedule and services and will NOT issue any refunds due to weather.

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