Dear Mt. Spokane Ski and Snowboard Families,
Happy New Year to all our season passholders. We hope you enjoyed your holidays and had a chance to hit the slopes. Although we are incredibly grateful to all who visited the mountain, the holiday break showed our management team a number of areas to improve upon. The busiest week of the year presented us with a perfect storm—a big snow event, record crowds, an offline chairlift, as well as an ongoing global pandemic. The combination stretched our facilities and team beyond what we felt was acceptable. We have already shifted gears and are seeing a huge improvement in operations. I wanted to share what we are doing for the rest of the season.
How we’ve pivoted:
What you can do:
- ILLUMINATOR/CHAIR 2: An untimely operational issue on Illuminator occurred on Christmas Eve and resulted in a closure during the holiday week. Our lift maintenance team worked tirelessly to get us back online without compromising safety. As a great start to 2021, Illuminator is back in the mix and operational for day and night skiing. We apologize for the long lift lines but safety is always our top concern.
- DAILY VISITORS: We’ve cut daily ticket sales by an additional 25% and capped further season pass sales. As the season progresses, we will continue to control daily traffic based on snow events, day of the week, holidays, race events, and skier programs. This has already proven to dramatically reduce crowds and resolve parking issues.
- SHUTTLES: We are emphasizing to our shuttle drivers that there are a limited amount of people allowed per shuttle. There is no standing permitted and masks are always required at all times.
- RENTALS: With rentals at only 25%, lines were longer than usual. We have gone back to the drawing board and reconfigured our rental process to improve efficiencies.
- COVID-19: We will continue to firmly enforce all COVID protocols including mask-wearing in the base area, lines, and indoor spaces. We are constantly working with our staff on consistent language and policies.
- Pre-plan your trip. If you don’t have a season pass, always purchase tickets online. We've sold out multiple times and have had to turn away many skiers and riders at the window. Always check our online Mountain Conditions Report for current updates.
- Plan for extra time. The rentals department is limited to 25% occupancy and, even with recent changes, it does take longer than in the past.
- Please do not reserve, save, or hang out at tables for extended times. Our limited covered seating is for those eating and drinking. Please rotate to make room for everyone and adhere to a maximum of five per table.
- Visit the mountain midweek. We now are open all week long. Midweek will be a magical time to social distance and enjoy a quiet mountain.
Here at Mt. Spokane Ski & Snowboard Park, we feel very fortunate to be open. Europe and other U.S. ski areas are hitting huge roadblocks and, in some cases, closing for the remainder of the season. We’ve had an overwhelmingly positive response from the community and are grateful for your compliance and acceptance of our new way of operating. We appreciate your comments, feedback, and support during this pandemic ski season.
It looks like more snow this week and the ski season has just begun! We can’t wait to see you soon.
With much appreciation,
Jim van Löben Sels
Mt. Spokane Ski & Snowboard Pa
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