COVID-19 Protocols: Protect Your Mountain
Mt. Spokane is committed to a responsible operating plan that aligns with Federal, State, and County direction about preventing the spread of COVID-19. As both a major employer and winter recreation destination, we understand the importance of putting the health and safety of our guests, staff, and communities first. Our 2020-21 winter operating plan is the product of extensive collaboration with industry partners such as the NSAA, Ski Rockies NW, Spokane County, and others. Please note that these procedures could change at any time. Check this page for the most up-to-date guidelines before arriving at the mountain. Mt. Spokane cannot guarantee that you won’t be exposed to COVID-19 at the mountain.
We are all in this together. For Mt. Spokane to remain open, all guests must do their part. If you are experiencing symptoms, or have been exposed to someone with COVID-19, please refrain from visiting Mt. Spokane. If you come to Mt. Spokane, please follow these guidelines.
Guests who choose not to follow these guidelines will be asked to leave. There will be no refunds. We reserve the right to void passes for those who don’t comply.
Special options may be available for guests who contact us prior to their visit and alert us that they are unable to follow the mask requirements in these guidelines. If you qualify for an exception to Department of Health order requiring the wearing of a face mask, please contact us, before you visit the mountain, to discuss available options.
If you have questions, email us. Call Snow Sports at 509.238.2220 x 0.
LIFTS + LIFTLINES
- We ask guests to socially distance in liftlines and ALWAYS wear masks while in lines and loading.
- Guests will be asked to self-group and load the chair with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know.
INDOOR SPACES + BATHROOMS
Buildings / indoor spaces will not be places to hang out this season and will have capacity restrictions per county health guidelines. Expect to only be able to go inside to use the bathroom or purchase food. Plan to gear up / boot up at your car and leave all of your belongings there, and do not plan to store personal items in our facilities.
- The Guest Services office will only allow a limited amount of guests in the Snow Sports Office at any one time. Please call 509.238.2220 for no-contact assistance or email email@example.com.
- Please go to an outside ticket window to redeem lift tickets. All lift tickets must be purchased online in advance of your ski day. Daily lift tickets will be sold in limited quantities to control daily crowds.
- Indoor Lockers (and other indoor gear storage) will not be available. Brand new pay-by-credit-card lockers will be available for backpacks and small personal items.
- Day Care will not be open.
- Lodges will open according to Phase 3 guidelines beginning March 22.
Update March 22: Spokane has entered Phase 3 of the Washington State Reopening Plan which allows us open indoor dining at 50% capacity. Please be mindful of the following.
- Please mask up before entering ALL indoor spaces unless you are seated at a table.
- Six maximum to a table. Do not congregate in larger groups.
- Please kindly make space for everyone to get out of the elements by not reserving or hanging out at tables for an extended period of time. Tables are meant for actively eating and drinking.
- Please do not bring your own food into the lodges. With only 50% capacity, tables are only available to accommodate diners.
- No personal items left indoors.
- Take-out and grab-n-go dining options are available.
- Please utilize outdoor eating spaces whenever possible. The pandemic is not over, and outdoor spaces remain to be the healthiest place.
- For the health and safety of our employees and guests, shuttles will be limited to 50% capacity. Masks must be worn at all times.
- Group gatherings in the parking lots will not be allowed. You must only congregate with your immediate party.
- Only parties that arrived at the ski area together can gather. Group sizes outdoors must be 10 or less. (This is subject to change pending state/county health guidelines.)
Rentals are available. The rental shop is operating at 25% capacity. Please allow for extra time to get gear this season. Rentals are available after 8:30am.
Only one party at a time will be allowed in the retail space. Masks must be worn.
SKI SCHOOL (LESSONS & CAMPS)
Ski School is operating lessons with reduced class sizes. Advance online reservations of at least 36 hours are being requested. All students must wear a mask except while actively skiing.
Mt. Spokane adopted CDC guidelines including enhanced sanitation procedures designed to combat the transmission of COVID-19 for restrooms, door handles, countertops, tables, chairs, benches and other high-touch surfaces. Alcohol-based sanitizer will be available for guests and employees at convenient locations to ensure proper hygiene.
All staff received mandatory training on all executive orders, county health orders, and our COVID-19 response plan.
Staff is required to adhere to all health and safety procedures including daily self-screening, physical distancing measures, PPE requirements, personal hygiene best practices, and cleaning and disinfection procedures.
Employees will not be meeting in large groups. Training, whenever possible, is done in small department-specific pods, adhering to social distancing.
Employees are being provided masks, are checked for signs and symptoms of illness every day when they arrive (including daily temperature checks), and are required to stay home or go home if feeling unwell. Employee job roles were re-designed to minimize contact with each other and guests. All employees are encouraged to voice concerns or violations to ski area management.