Refund Policy

Products and services purchased from Mt. Spokane are generally non-refundable.  Mt. Spokane reserves the right to change operating schedule and services and will NOT issue any refunds or transfers due to weather.

Credits are only allowed under specific conditions, such as:

  • Mt. Spokane cancels a pre-paid lesson due to unforeseen circumstances.
  • You are unable to use a product due to an injury.

Any product purchased for a given season is only good for that specific season.

Season Passes

Season Passes are normally non-refundable and non-transferable.  We do offer Season Pass Protection Insurance which qualifies for a refund under certain conditions.

Click here to learn more: Season Pass Refund Policy

Ticket Packages

Ticket Packages such as Stocking Stuffers and Family Fun Packs are non-refundable and non-transferrable.  If the package is unused or partially unused, no value or tickets will be transferred to the following season.

Lessons

All lessons are normally non-refundable. This includes but is not limited to multi-week, Snowplay, EZ Ski or Ride, Ladies Day, holiday camp, and private lessons.

  • In the event you or your children are unable to take their private lesson at the scheduled time, you can either transfer it to a different day or take a credit towards another lesson package within the same season.  24 hours notice is required in this case.
  • If you choose not to participate in a lesson that is made available to you, you forfeit the purchase.
  • In the event that Mt. Spokane cancels a pre-scheduled lesson, we can offer a refund on a case by case basis.
  • For our multi-week participants who missed class -no refunds or credits will be issued.
  • Contact Mt. Spokane at 509-238-2220 ext. 0 to set up any lesson transfer within seven days of the missed lesson.

Additional Information

  • Mt. Spokane’s fiscal calendar operates from June 1st to May 31st of the following year. No refund requests, credits, or transfers will be processed after May 31st for the previous season.
  • A “season” for Mt. Spokane generally runs from the end of November to mid-April. Mt. Spokane reserves the right to alter the operating schedule as needed. All products purchased for a given season expire at the end of April. For example, if you purchased a 2015/2016 Stocking Stuffer, the ticket package is good from November 2015 to April 2016. That product will not be valid in November or December of 2016.
  • Direct-to-Lift tickets available at Yoke’s or through Adopt-a-Run participants, donated lift ticket or tubing vouchers, and tickets purchased online are non-transferrable and non-refundable, and expire at the end of the operating season.