Season Pass Refund Insurance

Season Passes Refund Insurance

How does Pass Protection work?

The Pass Protection policy can be purchased to qualify your season pass for a refund in the case of an injury or transfer due to employment ONLY. Any refund requires documentation, such as a doctor’s note or a letter from your employer (see below). Pass Protection only covers the injured or relocated person’s season pass, not family members. Season pass insurance is sold online.

In the case of a covered event, the refunded value of your season pass will be determined by deducting the fair lift ticket value of any days skied. Pass Protection Insurance MUST be purchased by December 1, prior to the start of the season.

How do I request a refund with Pass Protection Insurance?

If you have purchased Pass Protection and need a refund, please gather the required documents then contact the Snow Sports Center at (509) 238-2220 ext. 0. Required documents are as follows:

Either a doctor’s letter stating the disability for the rest of the season for the non-participation of the passholder or a letter from your employer stating the transfer due to employment. A doctor’s note must be emailed directly from the doctor’s office. A letter from your employer must come directly from their work email to ticketsales@mtspokane.com.

How does Mt. Spokane determine the refund value?

(Purchase price of your season pass)– (Fair lift ticket value of days used) = Refund value

In the case of a season pass being misused and/or revoked, no refunds will be issued. Mt. Spokane must be notified of the pass holder’s injury or relocation no later than the end of the ski season. NO refunds or transfers will be processed after May 31.