Season Pass Refund Insurance

Season Passes are normally non-refundable and non-transferable.

Mt. Spokane offers Season Pass Protection insurance ($30 per pass) which qualifies the pass holder for a refund of the pass under certain conditions.

How does Pass Protection work?

  • The Pass Protection policy can be purchased to qualify your season pass for a refund in the case of an injury or transfer due to employment ONLY.
  • Any refund requires documentation, such as a doctor’s note or a letter from your employer (see below).
  • Pass Protection only covers the injured or relocated person’s season pass, not family members.
  • In the case of a covered event, the refunded value of your season pass will be determined by deducting the fair lift ticket value of any days skied (see below).
  • Pass Protection Insurance MUST be purchased by December 1 of the season you are purchasing for.
  • BONUS: If you purchase the $30 Pass Protection and happen to lose your season pass, Mt. Spokane will replace your pass for free.

How do I request a refund?

If you have purchased Pass Protection and need a refund, please gather the required documents then contact the Snow Sports Center at (509) 238-2220 ext. 0. Required documents are as follows:

  • Either a doctor’s letter stating the disability for the rest of the season for the non-participation of the pass holder or a letter from your employer stating the transfer due to employment. A doctor’s note must be emailed directly from the doctor’s office. A letter from your employer must come directly from their work email.
  • A letter from the pass holder explaining the situation.
  • Your season pass will need to be returned.

You may mail documents to PO BOX 1659 Mead, WA. 99021, or email them to

How does Mt. Spokane determine the refund value?

(Purchase price of your season pass) – (Fair lift ticket value of days used) = Refund value

Example: Mrs. McGillicuddy has skied on two midweek days ($41 each) and one weekend/holiday day ($54 each). She was injured in January and could not ski for the remainder of the season. She submitted her refund request along with documentation on January 28th. Mrs. M paid $389 for her pass. Deducting the value of lift tickets used ($41 + $41 + $54) from her purchase price totals $253, her final refund value.

Is there anything else I should know?

  • In the case of a season pass being misused and/or revoked, no refunds will be issued.
  • Once a refund is processed, it can take up to 7-10 business days for your account to be credited or check received.
  • Mt. Spokane must be notified of the pass holder’s injury or relocation no later than the end of the ski season.
  • NO refunds or transfers will be processed after May 31.
  • Mt. Spokane reserves the right to change operating schedule and services and will NOT issue any refunds due to weather.