Policies & Waivers

Release of Liability Waivers

Thank you for joining us at Mt. Spokane Ski & Snowboard Park. Before participating in certain activities, each member of your party may be required to sign a release. A parent or legal guardian is the only person who may complete the waiver on behalf of a minor (under the age of 18). Waivers must be completely filled out online to be accepted.

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Season Pass Waiver

Required for all season passholders. Must be signed prior to pass distribution each season.

SIGN 25-26 SEASON PASS WAIVER
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Rental Equipment Waiver

Required for All Rental Equipment Rentals

Parent/Guardian must sign for all minors.

SIGN WAIVER
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Ski School-Lesson Waiver

Lessons. Camps. Programs. Events.

Required, once per season, for all participating in lessons, camps, programs, and events.

SIGN WAIVER
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Snow Tubing Waiver

All Snow Tubing Sessions

Required, once per season in order to participate in tubing.

SIGN WAIVER

General Policies

  • Season Pass Refunds

    Season Pass Refunds

    Season Passes are non-refundable and non-transferable. A season pass offers substantial savings with some risk involved as there is no guarantee that the weather will cooperate. Mt. Spokane Ski & Snowboard Park makes no warranties with respect to the duration of the season. There will be no refunds or transfers due to lack of snow, length of the season, or if you are unable to use your pass during the operating season. 


    Season Pass Insurance may be purchased online with your season pass. Refund Insurance allows refunds under some circumstances such as relocation, pregnancy, or injury. There are no refunds or transfers without season pass insurance.

  • Lift Ticket Refund/Reschedule Policy

    Refunds/Reschedule - Lift tickets sales are final and non-refundable. Ticket only good for day scheduled. If a situation arises that you cannot use your lift ticket on the scheduled day, please contact Guest Services with at least 24-hours notice to reschedule. You may not reschedule a ticket day-of or after the scheduled day has passed. Unused tickets will be forfeited. Valid for this winter season only.


    Reprinting Ticket Policy - The Ticket Office DOES NOT reprint lost lift tickets. Tickets must be attached via individual wicket to outside jacket or pants and be visible to Ticket Checkers. If a ticket is lost, the guest must come back to the Ticket Office and purchase another ticket.


    Release of Liability 

    The purchaser or user of lift tickets or season passes assumes and understands that skiing, snowboarding, and snow tubing are hazardous sports, that bare spots, variations in snow, ice, and terrain along with bumps, moguls, stumps, forest growth, debris, and rocks and many other hazards or obstacles, both natural and man-made, as well as changing weather conditions, exist within Mt. Spokane Ski & Snowboard Park. In using the ticket, and skiing, snowboarding, and snow tubing in the area, such dangers are recognized and accepted whether they marked or unmarked. The skier, snowboarder, or snow tuber realizes that falls and collisions do occur and injuries or death may result, and therefore assumes the burden of skiing, snowboarding, and snow tubing under control at all times. The ticket user Releases, Indemnifies, and Holds Harmless Mt Spokane Ski & Snowboard Park, Mt. Spokane 2000, its subsidiaries, officers, employees, directors, shareholders, and agents from all claims, liabilities, or cost of injuries or damages arising from the use of this ticket or the facilities to the fullest extend allowed by law. Fraudulent use or violation of any policy, skier responsibility code, area signs, and behavior notices, as well as any Federal, State, or local laws, while on Mt. Spokane Ski & Snowboard Park property will result in ticket revocation, as well as penalties or fines. Use of this ticket gives Mt. Spokane 2000 the right to use any photos taken by Mt. Spokane Staff or Agents in any media of their choosing.


  • Unexpected Closures/Weather

    Weather Closures

    Weather events do happen and Mt. Spokane Ski & Snowboard Park reserves to close the park without notice in events that may cause safety events for our guests. This could include wind, extreme cold, power outage, or more. In that case, we will refund pre-purchased lift tickets or lessons scheduled if we cannot reschedule. Always check out mountain conditions reports before heading to the mountain. 


    Weather Policy (if Open)

    We do not refund lift tickets due to weather conditions (such as fog, cold, rain, etc.) A guest may return to the Ticket Office within one hour of getting their ticket and reschedule their ticket for another day. There are no refunds on lift tickets due to the weather.

  • Ski School/Lessons Refunds

    All lessons are non-refundable unless otherwise noted. This includes, but is not limited to, Multiweeks, Group Lessons, Event Days, Camps, and Private Lessons.


    Group lessons must be booked in advance. We stop taking online reservations 48-hours prior to the upcoming lesson day. Book early. Often lessons are full seven or more days in advance. Private lessons should be booked in advance. We will fill a private or group lesson day-of if it is available—but it cannot be guaranteed. In the case that only one person is registered group lesson session, the lesson will automatically be converted to a 1-hour PRIVATE lesson. 


    In the event you or your children are unable to take their private or group lesson at the scheduled time, you can either transfer it to a different day or take a credit towards another lesson package within the same season. A 24-hour cancellation notice is required. Credits are not given for no-shows or no calls, less than 24-hours.


    • If you choose not to participate in a lesson that is made available to you, you forfeit the purchase.
    • In the event that Mt. Spokane cancels a pre-scheduled lesson, we will reschedule or refund on a case-by-case basis.
    • For our multiweek participants who miss class, we offer a makeup day later in the season. There is no refund for the missed class or classes.

  • Revoked Tickets and Season Passes

    Mt. Spokane can void and revoke season passes and lift tickets in the case of fraudulent use, disrespectful actions, or unsafe or unlawful behaviors. No refunds will be issued.

  • Personal Information & Privacy

    We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.  See full policy below.

  • Security & Data

    For ecommerce purchases, we use a third-party software called Aluvii. All of Aluvii's web servers and databases are hosted on Microsoft Azure Platform, which is a $15 billion global datacenter infrastructure. All data transactions are secured through 2098 bit encryption. Neither Mt. Spokane Ski & Snowboard Park nor Aluvii stores any sensitive data (like credit card info) so data breaches are highly unlikely. 

  • Pricing

    All Season Passes and Tickets are subject to Washington State Business and Occupational Tax, State Sales and Use Tax, and Local and Regional taxes. Total taxes are 8.1% of the purchase. Please note that all prices and information are subject to change at any time. While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site or in marketing materials or other advertising. Mt. Spokane Ski & Snowboard Park reserves the right right to refuse, deny or service to any parties or persons.

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Privacy Policy

Our Privacy Policy

Thank you for visiting www.mtspokane.com. Your privacy is important to us. We are committed to the privacy of personally identifiable information and use strict security standards to safeguard it. We restrict access of your personal information to those employees who need to know that information to provide products or services to you. We train our employees in the proper handling of personal information. We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information.


The Information We Collect

We collect information that is needed to serve you and to administer our business. At this site, you can order products, season passes, enter contests, subscribe to a service or otherwise express an opinion. The types of personally identifiable information that may be collected at these pages include: name, address, date of birth, e-mail address, telephone number and credit card information.


Any personal information you supply to Mt. Spokane Ski & Snowboard Park, will allow us to fulfill your request for our products, programs and services, respond to your inquiries, notify you of mountain news, special events or contests, and to offer you products, programs or services that we believe may be of interest to you.


We use the information that you provide about others to enable us to send them Gift Cards or products you have purchased for them. We may use this information to inform them of our products, programs, or services.


We may use the information that we collect to improve the design and content of our site or to enhance our ability to market products or services. We may also use this information collectively to analyze site usage.


Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 


The Site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .


The Information We Disclose

Before Mt. Spokane Ski & Snowboard provides your information to others, they must agree to follow appropriate standards of security and confidentiality. We may disclose the information we collect to companies that perform marketing or other services on our behalf.

 

We will not disclose personally identifiable information to companies whose practices are not covered by this Privacy Statement (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) for the purpose of marketing products or services to you.


Opting Out

Mt. Spokane Ski & Snowboard Park will not use or transfer personally identifiable information provided to us without also providing you with an opportunity to opt out. If you do not wish to receive any communication from us, please notify us of your intent to unsubscribe by sending an email to guestservices@mtspokane.com


Our site may contain links to other sites whose information practices differ from ours. Visitors should consult the other sites’ Privacy Statements as we have no control over information that is submitted to or collected by these third parties. Our site may offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or cobranded with third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. Mt. Spokane Ski & Snowboard Park has no control over these third parties’ use of this information.

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