Policies & Waivers

Season Pass Refunds

Season Passes are non-refundable and non-transferable. A season pass offers substantial savings with some risk involved as there is no guarantee that the weather will cooperate. Mt. Spokane Ski & Snowboard Park makes no warranties with respect to the duration of the season. There will be no refunds or transfers due to lack of snow, length of the season, or if you are unable to use your pass during the operating season. 

Season Pass Insurance may be purchased online with your season pass. Refund Insurance allows refunds under some circumstances such as relocation, pregnancy, or injury. There are no refunds or transfers without season pass insurance.

Refunds/Reschedule - Lift tickets sales are final and non-refundable. Ticket only good for day scheduled. If a situation arises that you cannot use your lift ticket on the scheduled day, please contact Guest Services with at least 24-hours notice to reschedule. You may not reschedule a ticket day-of or after the scheduled day has passed. Unused tickets will be forfeited. Valid for this winter season only.

Reprinting Ticket Policy - The Ticket Office DOES NOT reprint lost lift tickets. Tickets must be attached via individual wicket to outside jacket or pants and be visible to Ticket Checkers. If a ticket is lost, the guest must come back to the Ticket Office and purchase another ticket.

Release of Liability 

The purchaser or user of lift tickets or season passes assumes and understands that skiing, snowboarding, and snow tubing are hazardous sports, that bare spots, variations in snow, ice, and terrain along with bumps, moguls, stumps, forest growth, debris, and rocks and many other hazards or obstacles, both natural and man-made, as well as changing weather conditions, exist within Mt. Spokane Ski & Snowboard Park. In using the ticket, and skiing, snowboarding, and snow tubing in the area, such dangers are recognized and accepted whether they marked or unmarked. The skier, snowboarder, or snow tuber realizes that falls and collisions do occur and injuries or death may result, and therefore assumes the burden of skiing, snowboarding, and snow tubing under control at all times. The ticket user Releases, Indemnifies, and Holds Harmless Mt Spokane Ski & Snowboard Park, Mt. Spokane 2000, its subsidiaries, officers, employees, directors, shareholders, and agents from all claims, liabilities, or cost of injuries or damages arising from the use of this ticket or the facilities to the fullest extend allowed by law. Fraudulent use or violation of any policy, skier responsibility code, area signs, and behavior notices, as well as any Federal, State, or local laws, while on Mt. Spokane Ski & Snowboard Park property will result in ticket revocation, as well as penalties or fines. Use of this ticket gives Mt. Spokane 2000 the right to use any photos taken by Mt. Spokane Staff or Agents in any media of their choosing.

Weather Closures

Weather events do happen and Mt. Spokane Ski & Snowboard Park reserves to close the park without notice in events that may cause safety events for our guests. This could include wind, extreme cold, power outage, or more. In that case, we will refund pre-purchased lift tickets or lessons scheduled if we cannot reschedule. Always check out mountain conditions reports before heading to the mountain. 

Weather Policy (if Open)

We do not refund lift tickets due to weather conditions (such as fog, cold, rain, etc.) A guest may return to the Ticket Office within one hour of getting their ticket and reschedule their ticket for another day. There are no refunds on lift tickets due to the weather.

Refunds

All lesson purchases are non-refundable unless otherwise noted. This includes, but is not limited to:

• Multiweek Programs
• Group Lessons
• Private Lessons
• Camps
• Clinics
• Event Days

Reservations

Advance reservations are strongly recommended for all lessons.

Online reservations close 24 hours before the lesson. If openings remain, you may book a lesson on the day of, but availability is limited and lessons often sell out.

If only one participant is registered for a scheduled group lesson, the lesson will automatically be converted to a one-hour private lesson.

Changes & Cancellations

If you or your child cannot attend a scheduled private or group lesson, you may:

• Transfer your lesson to another available date, or
• Receive a credit toward another lesson package during the same season.

A minimum of 24 hours' notice is required to make changes.

No credits or transfers will be issued for:

• No-shows
• Cancellations made less than 24 hours before the lesson
• Failure to notify us in advance

If you choose not to participate in a lesson that has been made available to you, the lesson is considered forfeited.

 Mt. Spokane Cancellations

If Mt. Spokane cancels a scheduled lesson, we will reschedule the lesson or issue a refund, as appropriate.

Multiweek Programs

If a participant misses a scheduled Multiweek class, we offer a designated makeup day later in the season. No refunds or credits are provided for missed classes.

Multiweek is a progressive learning program, with each lesson building on the skills taught the week before. We encourage participants to attend every session whenever possible. Students who miss classes may need to be moved to a different group if their skill level no longer matches the progression of their original class.

Mt. Spokane can void and revoke season passes and lift tickets in the case of fraudulent use, disrespectful actions, or unsafe or unlawful behaviors. No refunds will be issued.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.  See full policy below.

For ecommerce purchases, we use a third-party software called Aluvii. All of Aluvii's web servers and databases are hosted on Microsoft Azure Platform, which is a $15 billion global datacenter infrastructure. All data transactions are secured through 2098 bit encryption. Neither Mt. Spokane Ski & Snowboard Park nor Aluvii stores any sensitive data (like credit card info) so data breaches are highly unlikely. 

All Season Passes and Tickets are subject to Washington State Business and Occupational Tax, State Sales and Use Tax, and Local and Regional taxes. Total taxes are 8.1% of the purchase. Please note that all prices and information are subject to change at any time. While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site or in marketing materials or other advertising. Mt. Spokane Ski & Snowboard Park reserves the right right to refuse, deny or service to any parties or persons.